For a full description of the different Services that we offer, along with the different prices applicable, please see the Pricing page on the Site.

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DIGITAL Planeta has a fourteen (14) calendar days money back guarantee, beginning on the day you have submitted your payment for the Paid services. During this period, you are eligible to request for a refund. If you issue an explicit written request for a refund within the fourteen (14) days referenced above, we will process the refund due to you in full within 30 calendar days.

To request a refund, please contact us at info@digitalplaneta.io with the subject line "Refund Request" and include your account email address and the date of purchase

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We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

In case you have purchased Paid services through a promotional campaign, discount code, or special offer (including introductory pricing or partner referral discounts), DIGITAL Planeta reserves the right to decline providing a refund.

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Subscription Plans
DIGITAL Planeta users can pay for several paid plans for extra space and sharing options. By subscribing once, you authorize DIGITAL Planeta to charge your chosen payment method. DIGITAL Planeta offers renewal subscriptions and single packages.

Renewal Subscriptions
DIGITAL Planeta users can pay for paid plans on a renewing period basis (for example, monthly and yearly plans).

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Renewal
All paid renewal subscriptions are renewed for the Services on the date such renewal subscriptions expire. If you have a renewal subscription, this will be extended automatically until you terminate it and every further payment will be due at the beginning of the new payment cycle.

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Payments for and Cancellation of Subscriptions

You may cancel your subscription at any time from your account settings. Please note: the 14-day money-back guarantee applies only to new subscriptions. After the 14-day window has passed, cancellations will stop future renewals but no partial or pro-rated refund will be issued for the remaining unused days of the current billing period

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Refunds can be raised via email info@digitalplaneta.io

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All users who subscribe for Services subject to a fee ("Paid Services") must enter valid credit [or debit] card or PayPal account credentials. The Service is billed in advance on a monthly, quarterly, half year or yearly basis (depending on the selection you make at the point of subscription) and paid on an automatic basis. You hereby authorize DIGITAL Planeta to automatically charge your credit card or PayPal account for charges that apply to your account.

UAE VAT at the applicable rate (currently 5%) will be applied where required by UAE Federal Tax Authority regulations. Customers are responsible for any additional local taxes applicable in their jurisdiction.

If, for any reason, you are not satisfied with the Paid services, you can cancel your subscription for Paid Services at any time.

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Chargebacks & Disputes

If you have a concern about a charge, we strongly encourage you to contact us at info@digitalplaneta.io before initiating a chargeback with your bank or payment provider. We will work to resolve any legitimate issue within 5 business days. Initiating a chargeback without first contacting us may result in suspension of your account pending investigation