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Refund Policy

For a full description of the different Services that we offer, along with the different prices applicable, please see the Pricing page on the Site.

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DIGITAL Planeta has a fourteen (14) calendar days money back guarantee, beginning on the day you have submitted your payment for the Paid services. During this period, you are eligible to request for a refund. If you issue an explicit written request for a refund within the fourteen (14) days referenced above, we will process the refund due to you in full within 30 calendar days, counting from the day you have confirmed your request.

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We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

In case you have purchased Paid services through a promotional campaign or provided discount, DIGITAL Planeta reserves the right to decline providing a refund.

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Subscription Plans
DIGITAL Planeta users can pay for several paid plans for extra space and sharing options. By subscribing once, you authorize DIGITAL Planeta to charge your chosen payment method. DIGITAL Planeta offers renewal subscriptions and single packages.

Renewal Subscriptions
DIGITAL Planeta users can pay for paid plans on a renewing period basis (for example, monthly and yearly plans).

Renewal


All paid renewal subscriptions are renewed for the Services on the date such renewal subscriptions expire. If you have a renewal subscription, this will be extended automatically until you terminate it and every further payment will be due at the beginning of the new payment cycle.

Payments for and Cancellation of Subscriptions
You can cancel your subscriptions for the DIGITAL Planeta Service at any time from your payment account. However, no refund will be provided for any unused days

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All users who subscribe for Services subject to a fee ("Paid Services") must enter valid credit [or debit] card or PayPal account credentials. The Service is billed in advance on a monthly, quarterly, half year or yearly basis (depending on the selection you make at the point of subscription) and paid on an automatic basis. You hereby authorize DIGITAL Planeta to automatically charge your credit card or PayPal account for charges that apply to your account. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, including VAT, and you shall be responsible for payment of all such taxes, levies, duties or VAT, excluding only United States (federal or state) taxes.

If, for any reason, you are not satisfied with the Paid services, you can cancel your subscription for Paid Services at any time.

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