Privacy Policy

1. Overview

DIGITAL Planeta ("we", "us", "our") values your privacy. This Privacy Policy explains how we collect, use, protect, and disclose personal data when you use the DIGITALNA Planeta website located at https://www.digitalplaneta.io and all associated services (the "Services"). It also explains your rights and choices regarding your personal data.

The Site and Services are operated by TANNVI Group FZE LLC, UAE Trade Licence 4417180.01, registered office at Latifa Tower, 14th Floor, Suite 1408, Dubai, United Arab Emirates.

For purposes of applicable EU data protection legislation, we act as the data controller. This policy covers all users of the Services, including registered account holders and visitors. By using the Site or Services, you consent to the practices described in this Privacy Policy

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2. What Personal Data We Collect

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2.1 Data You Provide Directly

• Registration data: Your email address when you create an account.

• Profile data: Any optional additional information you choose to provide.

• Communications: Messages, support requests, or survey responses you submit to us.
   

2.2 Data Collected Automatically

When you use the Site or Services, we may automatically collect:

• Technical data: IP address, browser type and version, operating system, device type.

• Usage data: Pages visited, time spent, navigation paths, clicks, referral URLs, frequency and pattern of use.

• Transaction data: Subscription type, plan selected, payment date (but not full card numbers — see Section 2.3)
   

2.3 Data from Payment Processors

When you make a payment, our third-party payment processors from UAE or PayPal provide us with limited transaction data, which may include your name, email address, country, postcode, and the last four digits of your card. We do not store or have access to your full card number, CVV, or bank account details — these are handled entirely by the payment processor
 

2.4 Data from Third-Party Services

If you choose to connect third-party services (e.g., for backup or account login), we may receive data from those services in accordance with their privacy policies and the permissions you grant

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2.5 Card Details for Recurring Subscriptions

With your explicit consent at the time of subscription, we authorise our payment processor to store your card details for automatic subscription renewal. This consent is required before payment is processed. Your card details are stored by the payment processor, not by us. They will be used only for renewing your subscription until you explicitly cancel. You may withdraw this consent at any time by cancelling your subscription

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3. Why We Retain Personal Data

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, to comply with our legal and regulatory obligations, or for our legitimate business interests. When your account is closed, we take steps to anonymise or delete your personal data in accordance with applicable law. Certain data may be retained for longer periods where required by law (e.g., financial records for tax compliance)
 

4. How We Use Your Personal Data

We process your personal data on the following legal bases and for the following purposes:

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4.1 To Perform Our Contract with You

• To provide, maintain, and improve the Services.

• To process payments and manage your subscription.

• To authenticate your access to your account.

• To communicate with you about your account and the Services.

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4.2 For Our Legitimate Interests

• To monitor, analyse, and improve the performance and functionality of the Services.

• To detect, prevent, and respond to fraud, security threats, and abuse.

• To enforce our Terms of Service and other applicable policies.

• To comply with legal obligations and assist law enforcement where required.
   

4.3 With Your Consent

• To send you marketing communications about new features, promotions, or products (you may opt out at any time).

• To personalise your experience on the Site and in third-party advertising.

You may withdraw your consent at any time by contacting us at info@digitalplaneta.io or by updating your account settings

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5. How We Share Your Personal Data

We do not sell your personal data. We may share it only in the following circumstances:

• Payment processors from UAE or PayPal: To facilitate payment transactions. They receive the minimum data necessary to process payments.

• Infrastructure and hosting providers: Our cloud Services are operated on certified data centre infrastructure. These providers process data only as instructed by us and under strict data processing agreements.

• Analytics providers: Anonymised or aggregated usage data to help us understand and improve the Services.

• Legal obligations: If required to do so by law, court order, or government authority.

• Business transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the successor entity.

• Protection of rights: Where disclosure is necessary to protect the safety, rights, or property of DIGITAL Planeta, our users, or the public.

We do not share your personal data with third parties for their own marketing purposes
 

6. Sale of Personal Data

We do not and have never sold personal data to any third party. We have no plans to do so in the future
 

7. Automated Decision-Making and Profiling

We may use automated systems to:

• Send you automated notifications relevant to your account or subscription (e.g., renewal reminders, storage limit warnings).

• Detect potentially abusive or fraudulent behaviour. Where an automated decision results in account suspension, you have the right to request human review by contacting us at info@digitalplaneta.io

• Run A/B tests and usability analyses to improve the Services.
   

8. International Data Transfers

We are based in the United Arab Emirates. Your personal data may be processed and stored in the UAE, the European Union, and/or the United States, depending on where our infrastructure providers operate.

When we transfer personal data from the EU/EEA to countries that have not been deemed to provide an adequate level of data protection, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) as approved by the European Commission, or equivalent mechanisms.

You may choose where to store your files (EU or US) via your account settings. Your choice does not affect the processing of account and billing data as described above
 

9. Cookies and Tracking Technologies

We use cookies — small text files stored on your device — to:

• Keep you logged in to your account (session cookies).

• Remember your preferences and settings.

• Analyse how users interact with the Site (analytics).

We do not use cookies to collect personal data beyond what is necessary for the above purposes. Cookies set by DIGITAL Planeta are automatically deleted after one year.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features of the Site. For more information about cookies, visit www.allaboutcookies.org
 

10. Special Categories of Personal Data

We do not intentionally collect or process special categories of personal data, including data revealing racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, health data, or data regarding sexual orientation or sex life
 

11. Your Privacy Choices

You can manage your personal data in the following ways:

• Account settings: Update or correct your personal data at any time via your account settings.

• Marketing opt-out: Unsubscribe from marketing emails using the link in any marketing email, or by contacting us at info@digitalplaneta.io

• Cookie settings: Adjust cookie preferences in your browser settings.

• Data deletion: Request deletion of your account and associated data by contacting us at info@digitalplaneta.io

12. Your Rights Under Data Protection Law

If you are located in the European Economic Area (EEA), Switzerland, or the United Kingdom, you have the following rights under the GDPR or equivalent legislation:

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Right to be Informed

This Privacy Policy sets out in clear language how and why we process your personal data

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Right to Access

You may request a copy of the personal data we hold about you by contacting info@digitalplaneta.io

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Right to Rectification

If any data we hold about you is inaccurate or incomplete, you may correct it via your account settings or by contacting us
 

Right to Erasure ('Right to be Forgotten')

You may request deletion of your account and personal data by contacting us at info@digitalplaneta.io or through your account settings. Your personal data will be permanently deleted from our servers within 30 days of a confirmed deletion request, except where retention is required by law
 

Right to Restrict Processing

You may request that we temporarily suspend the processing of your personal data in certain circumstances. To submit a restriction request, please contact our Data Protection Officer at info@digitalplaneta.io

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Right to Data Portability

You may request a copy of the data we hold about you in a structured, machine-readable format. Contact us at info@digitalplaneta.io to make a data portability request
 

Right to Object

You may object to processing of your personal data where we rely on legitimate interests as the legal basis, including for direct marketing
 

Right to Appeal Automated Decisions

Where an automated decision significantly affects you, you have the right to request human review. Contact us at info@digitalplaneta.io
 

Right Not to be Discriminated Against (CCPA — California Residents)

If you are a California resident, you have the right not to receive discriminatory treatment for exercising your rights under the California Consumer Privacy Act (CCPA)

Note: If you submit multiple requests within a short period, a reasonable administrative fee (not exceeding £10 GBP equivalent) may apply, except for requests submitted under Brazil's LGPD.

You also have the right to lodge a complaint with a supervisory authority in your country of residence if you believe we have not handled your data in accordance with applicable law
 

13. How We Protect Your Personal Data

We implement appropriate technical and organisational security measures to protect your personal data against loss, unauthorised access, disclosure, alteration, or destruction. These measures include:

• AES-256 encryption of data at rest and in transit (TLS/SSL).

• Strict access controls and authentication requirements for our systems.

• Regular security audits and monitoring.

• Physical security controls at our data centre facilities.

You are responsible for maintaining the confidentiality of your account password. Please use a strong, unique password and enable two-factor authentication (2FA) where available.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant supervisory authorities without undue delay, in accordance with applicable law
 

14. Children's Privacy

The Site and Services are intended for users aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly. If you believe we may have collected data from a minor, please contact us at info@digitalplaneta.io
 

15. Updates to This Privacy Policy

We review this Privacy Policy regularly and may update it to reflect changes in law, our services, or our data practices. If we make material changes, we will notify you by posting the updated Policy on the Site and updating the revision date. Your continued use of the Services after the revision date constitutes your acceptance of the updated Policy
 

16. Contact Us — Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our Data Protection Officer:

Data Protection Officer

DIGITALNA Planeta / TANNVI Group FZE LLC

Latifa Tower, 14th Floor, Suite 1408, Dubai, United Arab Emirates

Email: info@digitalplaneta.io

Phone: +971 4 550 3893

Website: https://www.digitalplaneta.io/contact-us

We aim to respond to all enquiries within 7 days. For urgent data protection matters, please mark your email subject line: "URGENT — Data Protection"
 

17. Definitions

Account: A registered user account on the DIGITAL Planeta platform.

Data Controller: The entity that determines the purposes and means of processing personal data. For this Policy, the data controller is TANNVI Group FZE LLC

Personal Data: Any information relating to an identified or identifiable natural person, including name, email address, IP address, and location data

Processing: Any operation performed on personal data, including collection, storage, use, disclosure, and deletion

Services: The cloud storage and related services provided by DIGITAL Planeta via https://www.digitalplaneta.io

User Content: All files, data, and content stored or uploaded by you through the Services